At junzi, we thrive to provide the greatest care possible for our customers, our crew members, and our neighborhood. We've recently made a few changes to improve everyone's overall experience.

If you can't find your answer below, please don't hesitate to send us an email at feedback@junzi.us 

 
 

With the new Junzi Rewards, you now get 1 star for every $1 spent at all junzi locations. It’s also a whole lot easier to get perks: start redeeming for as low as every 50 stars, or hold on to those stars and redeem at every 100.

The easiest way to sign up is to enter your phone number at checkout, so you can start collecting stars right away. As long as  you use the same credit card, all future purchases will automatically count towards your rewards. If you choose to use a different credit card, make sure to enter your phone number again, so our system knows to combine your earnings. Alternatively, you can sign up online at www.junzi.kitchen/rewards

What’s new about the Junzi Rewards? And how do I sign up?


We received a lot of feedback from team members and customers that made it clear our previous Rewards Program needed an update. We wanted to give customers greater flexibility in redeeming their rewards, eliminate the minimum purchase required to earn points, and make the whole program easier to understand and explain. 1 dollar spent = 1 point earned, every time.

Why are we updating the Junzi Rewards program?


What products can I earn stars on? What about online orders and purchases made with gift cards and dining passes?

All in-store purchases are eligible: every noodle bowl, every bing, side dishes, beverages, After Hours dishes, tote bags and chili oils. However, purchasing gift cards, catering products, dining passes, online orders or purchases made on third party delivery platforms do not contribute towards your rewards account. Purchasing a gift card does not contribute points towards your rewards account, but payments made using your gift card will contribute points.

Purchasing or using a dining pass does not contribute points towards your rewards account. At this time, only in-store purchases will contribute points to your rewards account.


What can I get with the new Junzi Rewards?

As a Junzi Rewards member, you have first access to exciting new perks, exclusive product previews and invitations to private tastings. All of your in-store purchases add up to free food and drinks, and rewards start at just 50 stars. Find out more about the Junzi Rewards, please visit www.junzi.kitchen/rewards


How do I check my Junzi Rewards star status?

Because your Junzi Rewards is linked to your cell phone number, you should receive a text message with your receipt and star status when you make a valid purchase. If you have opted out of text message updates but have questions about your rewards status, please feel free to send an email to hello@junzi.us


Why is my noodle bowl shape different?

We heard you - the current noodle bowls are too deep and you are tired of digging for the best bite. Beginning July 30th at junzi Columbia and August 6th at junzi New Haven, we will be introducing a better design. The new bowls offer the same amount of food, but the wider profile makes it much easier for noodle mixing, lifting and slurping.


What's new about catering in New Haven?

Beginning August 6th, junzi New Haven is excited to launch a brand new online catering platform. The new catering menu features Chef-Designed bing kits and noodle kits, as well as Design-Your-Own options for the more adventurous. Each kit feeds a group of up to 10 people. New Chef-Designed gluten-free and vegetarian kits are also available. To get a sneak peek of how our new bing kits work, check out this video. Individually wrapped bings will continue to be available. We understand this is a lot of new information for our valued catering customers. Should you have any questions or suggestions, please don’t hesitate to send us at note at order@junzi.us 


Why are the prices of bings & noodles different now?

You might have noticed some changes to our pricing. Beginning July 31,  junzi Columbia location will introduce a more fine-tuned pricing structure to reflect our guests' favorite main item choices. Instead of flat prices for bings and noodle bowls, new prices will range from 6.99 to 8.49 for bings, and 10.49 to 12.49 for noodle bowls, depending on the main item.

As always, we welcome your feedback and should you have any questions or suggestions at all, please drop us a note at feedback@junzi.us. We are here to help.


What happened to the "2 bings combo" ?

Junzi will discontinue the 2 bing combo option beginning July 31 at Columbia and August 6 in New Haven. After a lot of testing and measuring on the line, we discovered this would tremendously reduce wait time and improve our customers’ overall experience. For those who are super hungry (and chances are you are hungry if you are reading this) we would like to suggest a single bing with a side dish like our smashed cucumber or spicy beef shank salad, together with our house-made tea to complete your meal.

We trust you to understand we do not take this decision lightly, and if you have any questions or suggestions at all, please do not hesitate to send us a note at feedback@junzi.us


Can I use cash at the new Greenwich Village location?

Junzi Greenwich Village is cashless.
Some of junzi locations are going cashless and we did not make this decision lightly - a lot of research and thoughts have gone into it. After all, less cash management means less time counting change, making deposit slips, and less trips to the bank. Moving to a card/mobile-payment system allows our crew members more time to focus on our most important task: providing the best experience for our guests. More important, a cashless establishment is safer for the neighborhood. Last but not least, it makes checkout even faster and more effortless - that means less time waiting in line, and more time for delicious bings and noodles.

In summary, a cash-free establishment means

  • Less time counting change, and more time making good food.

  • Cashless is safer for our crew members and the neighborhood.

  • Faster checkouts. Less time waiting, and more time for bings and noodles.

We accept all major credit cards and mobile payment methods, including WeChat Pay and AliPay.


Can't find your answer?
For any further questions or suggestions, please send us a note at feedback@junzi.us. We are here to help!